我们做技术工作的，也要和人打交道。在美国，人际关系同在中国一样重要。举个例子，搞IT高科技的，很多时候公司技术决策其实都是通过非正规途径定下来的。如果和同事关系搞不好的话，连自己的工作都会进展不顺利。也就是所谓的, most technical requirements/decisions are discussed through informal ways, such as a chat along the hall!
1. Fundamental Techniques in Handling People
-Don't criticize, condemn or complain.
-Give honest and sincere appreciation.
-Arouse in the other person an eager want.
2. Six ways to make people like you
-Become genuinely interested in other people.
-Remember that a person's name is to that person the sweetest and most important sound in any language.
-Be a good listener. Encourage others to talk about themselves.
-Talk in terms of the other person's interests.
-Make the other person feel important - and do it sincerely.
3. Win people to your way of thinking
-The only way to get the best of an argument is to avoid it.
-Show respect for the other person's opinions. Never say, "You're wrong."
-If you are wrong, admit it quickly and emphatically.
-Begin in a friendly way.
-Get the other person saying "yes, yes" immediately.
-Let the other person do a great deal of the talking.
-Let the other person feel that the idea is his or hers.
-Try honestly to see things from the other person's point of view.
-Be sympathetic with the other person's ideas and desires.
-Appeal to the nobler motives.
-Dramatize your ideas.
-Throw down a challenge.