The new T-Mobile Samsung vibrant smartphone is really the samsung galaxy S series. The screen display looks sharper and color-vivid than other smart phones. The reason being that it has this amazing technology called the Super AMOLED screen. The Samsung GALAXY S has 80% less reflection. Enough about the phone itself, here are the steps how I got my free phone.
--I have been with T-Mobile for couple of years and going to renew my 2-year contract with them. The samsung vibrant shows up as FREE after I logged into My T-Mobile Account
and clicked on Upgrade My Phone, then selected smartphones to browse through.
--If you choose the free phone and check out, you will notice it does require a web service data plan with T-Mobile. I was opting for the $10/month 200MB data plan. To make sure that's qualified for the free phone, I chatted with T-Mobile rep online and got confirmation. (Tip: you NEED to save the chat script as evidence!)
--I wanted to place the order with T-Mobile service rep, but the rep told me he couldn't do it and I needed to place the order myself. (Trick: by letting customers doing it themselves, T-Mobile would avoid extra discounts I guess)
--I went ahead and placed the order, what I found was, the phone would be free after the $50 mail-in rebate. Also, T-Mobile only let you order the phone device itself, after getting the phone, you need to contact T-Mobile to activate the data plan.
--Waited for couple of days, got my Samsung phone. I called T-Mobile for the $10/month plan and they activated that.
--I didn't find the mail-in rebate form with the phone, so I asked T-Mobile how to do the rebate. They told me a website T-Mobile Rebates Center
that I need to download the rebate form.
--I went onto the site and after putting in the phone's IMEI number, Purchase Date and T-Mobile upggraded phone number, I saw the Offer Eligibility Requirements like this: "Requires $30 or Unlimited Web Feature". So, my $10 data plan doesn't qualify for that.
--Feeling deceived and frustrated, I called up T-Mobile, telling them that the $10 plan should be qualified for the $50 mail-in rebate, as that's what I confirmed with the T-Mobile service rep BEFORE I placed the order online. However, they told me that the rebate won't be honored as I only got the $10 plan.
--After an hour of jumping the hoops from department to department, I got tired and told them that I needed to cancel the upgrade, if I won't get my $50 rebate. So, they transferred me to the T-Mobile Customer Retention Department. The gal was nice and gave me a FREE first month unlimited Internet access, so that I could be qualified for the rebate.
--You would think that by now it was all set. However, the next day I logged onto my T-Mobile account, I saw that my TMobile plan got changed from $10 plan to unlimited 4G access plan. My god, that was very fast speed, but on the other hand they are going to charge me 30 bucks for unlimited web access in the next bill.
--Frustrated again, I went online and chatted with T-Mobile customer service. They looked up my account and did see the note for the free 30 day trial. So they told me that if I got a bill and charged for it, I could contact them again to get the extra charge removed.
--Now I guess it is finally all set. I sent in the mail-in rebate already and just waiting for my rebate card now. Boy, that was after couple of hours on the phone and chat, I guess nothing comes easy and free.