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How I Got My FREE T-Mobile Samsung Vibrant Phone (Updated)

by JC, published: 2013-01-31 19:55 viewed: 2203 times
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The new T-Mobile Samsung vibrant smartphone is really the samsung galaxy S series. The screen display looks sharper and color-vivid than other smart phones. The reason being that it has this amazing technology called the Super AMOLED screen. The Samsung GALAXY S has 80% less reflection. Enough about the phone itself, here are the steps how I got my free phone.




--I have been with T-Mobile for couple of years and going to renew my 2-year contract with them. The samsung vibrant shows up as FREE after I logged into My T-Mobile Account and clicked on Upgrade My Phone, then selected smartphones to browse through.

--If you choose the free phone and check out, you will notice it does require a web service data plan with T-Mobile. I was opting for the $10/month 200MB data plan. To make sure that's qualified for the free phone, I chatted with T-Mobile rep online and got confirmation. (Tip: you NEED to save the chat script as evidence!)

--I wanted to place the order with T-Mobile service rep, but the rep told me he couldn't do it and I needed to place the order myself. (Trick: by letting customers doing it themselves, T-Mobile would avoid extra discounts I guess)

--I went ahead and placed the order, what I found was, the phone would be free after the $50 mail-in rebate. Also, T-Mobile only let you order the phone device itself, after getting the phone, you need to contact T-Mobile to activate the data plan.

--Waited for couple of days, got my Samsung phone. I called T-Mobile for the $10/month plan and they activated that.

--I didn't find the mail-in rebate form with the phone, so I asked T-Mobile how to do the rebate. They told me a website T-Mobile Rebates Center that I need to download the rebate form.

--I went onto the site and after putting in the phone's IMEI number, Purchase Date and T-Mobile upggraded phone number, I saw the Offer Eligibility Requirements like this: "Requires $30 or Unlimited Web Feature". So, my $10 data plan doesn't qualify for that.

--Feeling deceived and frustrated, I called up T-Mobile, telling them that the $10 plan should be qualified for the $50 mail-in rebate, as that's what I confirmed with the T-Mobile service rep BEFORE I placed the order online. However, they told me that the rebate won't be honored as I only got the $10 plan.

--After an hour of jumping the hoops from department to department, I got tired and told them that I needed to cancel the upgrade, if I won't get my $50 rebate. So, they transferred me to the T-Mobile Customer Retention Department. The gal was nice and gave me a FREE first month unlimited Internet access, so that I could be qualified for the rebate.

--You would think that by now it was all set. However, the next day I logged onto my T-Mobile account, I saw that my TMobile plan got changed from $10 plan to unlimited 4G access plan. My god, that was very fast speed, but on the other hand they are going to charge me 30 bucks for unlimited web access in the next bill.

--Frustrated again, I went online and chatted with T-Mobile customer service. They looked up my account and did see the note for the free 30 day trial. So they told me that if I got a bill and charged for it, I could contact them again to get the extra charge removed.

--Now I guess it is finally all set. I sent in the mail-in rebate already and just waiting for my rebate card now. Boy, that was after couple of hours on the phone and chat, I guess nothing comes easy and free.
Comments (9)
1. visitor 2011-01-15 03:23
My friend recommended CarToys, so I went there and asked about the samsung. After the mail-in rebate of $50, the phone will cost $99. To qualify for the mail-in rebate, you need to have unlimited data plan which is $30/month. So, it is not cheap compared to tmobile.
2. visitor 2011-01-26 06:58
After I ordered, I found out that the tmobile rebate form confirmation page didn't show up. I was wondering about that and found this page. Very informative, thanks!
3. visitor 2011-01-27 17:35
Just got a T-Mobile free msg: Your rebate has been received. Please allow 14-21 days for processing.
4. visitor 2011-01-28 03:00
The phone is good except the battery usage is quite high. Almost daily, you need to charge the phone.

It is said that there is a new version of Android that is more efficient with power usage.
5. visitor 2011-02-08 06:20
Got our T-Mobile Citi visa rebate cards now.
6. visitor 2011-02-14 05:52
To check tmobile rebate card balance, there is info at the back of the rebate card, should be www.t-mobilevaluecard.com, just go there and put in card number, cvv code, zip code and phone number.
7. visitor 2011-03-23 03:54
Just got the AT&T "2 free Android phones with free shipping" promotion through the mail, also ATT mentioned that they are the only wireless provider to offer rollover minutes. However we already got the T-Mobile free phones and are happy, so no need.

It looks like nowadays it is a MUST that the phone be free, and you only get charged for a two-year plan/data service.
8. JC 2011-12-14 11:12
TMobile is going to have a two days only 4G Smartphone Super Sale this weekend on Dec 17 to 18.

You can get a new phone for $0 down payment. Of course, like the previous sale, you have to sign up for a 2-year unlimited value contract.

you will need to pay for the new phone in store, then get the money back through a mail-in rebate.
9. JC 2013-01-31 19:55
Tmobile's customer service phone number is 1-800-T-MOBILE (1-800-866-2453). However, that's mainly for new customers. For existing customers looking for an upgrade of their plan, the phone number to call should be 1-800-937-8997.
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